Upheaval in the global postal market
Managing a substantial shift in business models
Postal organizations around the world are facing a major challenge in offsetting the continuous decline in their core mail services, as customers adopt more convenient internet-based services. Privatization and liberalization have fostered both direct and indirect competition across all areas of operations. Meanwhile, postal markets are also becoming more international, and longstanding business models have come under pressure from new players offering cutting-edge services underpinned by 21st century technology.
The challenge: Universal service obligations dictate a good availability of postal services for everyone, and therefore an adequately large network of branches and contact points. Simultaneously, customer sales channels need to be operated efficiently and fulfill the customers’ service requirements.
Wincor Nixdorf - Your partner for branch network transformation and business diversification
With its scalable IT solutions, Wincor Nixdorf is able to equip every type of postal branch as needed. The focus here is on technology that automates branch processes, supports employees in their daily work and offers postal organizations’ customers a positive and innovative visitor experience.
Wincor Nixdorf addresses with its core portfolio the following five main focus areas in the postal branch
- Counter Automation
- Postal Self-Service
- Financial Self-Service
- In-Branch Cash Management
- Queue Management