“Connected,” IoT devices have become ubiquitous in our daily lives, from home to work to shopping and everywhere in between. Yet many financial institutions continue to hold a risk-averse attitude toward cloud-based connectivity. Sound familiar?
Digital enablement, big data, personalization, journey thinking … the list of industry buzzwords goes on and on. The modern self-service channel can be the critical connection point for all of these buzzwords.
Are you engaging with your consumers in the most personalized way possible? Consider harnessing new technologies like machine learning and cloud-based data to drive deeper connections and increased loyalty.
Before you can focus on the future, it’s worth exploring whether your organization is even working in the present. Noted futurist Ben Hammersley asks the question, What year is it inside your company?
Successfully transform your business with end-to-end solutions that put your customers and consumers at the center of everything you do.