You're Invited:
Customer Journey Workshops

Tailored Programs. Global Thought Leaders.

The power is shifting to consumers—which is why a customer-journey-based strategy has never been more important. We know, the struggle is real. Spend a day with us, and we’ll help unpack your organization’s biggest challenges.

What You Can Expect

These face-to-face, consultative and hands-on workshops take place at our global  Experience Centers. At each location, we have assembled a team of engagement experts to discuss topics such as:

  • Removing friction from consumer journeys
  • How to make sense of Big Data/AI and incorporate useful insights
  • How to get agile, lean and enable flexibility


Whether it’s a collaborative road-mapping exercise or a prescriptive analysis of what’s happening in your market today and how you need to adapt, we’ll customize the conversation to meet your organization’s needs.

An Agenda Tailored for You

What journey will you focus on? While every session is different, we see a few common themes that the industry is wrestling with: 

  • The Start of the Journey

    Why are journeys important? How are leading banks embracing journey thinking?

  • Self-Service & Branch Journeys

    How can you create and enable more seamless experiences and drive automation?

  • Connected Commerce Journeys

    Are you ready to go beyond omnichannel to build a connected financial ecosystem for your consumers?

  • Protect & Enhance Your Brand

    Are you interested in exploring how to leverage data and ensure security throughout each journey?

Will your current strategic roadmap get you where you want to be in five years?  Do you want to validate your direction to ensure no stone is left unturned? Now is the time to schedule a workshop to set your course (or validate your thinking)! We will help you get to where you want to be. Fill out the form to get your workshop scheduled.
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