Aftersales Portal

Retail Service Packs | Advanced Availability for BEETLE POS systems

Owners of a Diebold Nixdorf Retail Service Pack certificate benefit from the recovery of their BEETLE POS system within the next business day following the acceptance of the service request. This is an on-site upgrade to the standard Warranty Bring-In cover.

To request support with a Retail Service Pack, simply call the Diebold Nixdorf Global Customer Care Center. Your local numbers can be found here.

We will assess your request and apply one of the following three options:

  • Remote Support through the Diebold Nixdorf Global Customer Care Center
  • Delivery of original spare parts and instructions for replacement by the customer
  • On-site repair by a Diebold Nixdorf service technician with original spare parts

Please note that your Retail Service Pack should have been activated by the Diebold Nixdorf authorized reseller at time of supply and prior to first use.

If you want to secure the availability of your BEETLE POS system with a Retail Service Pack, please contact your local DN authorized reseller.

Bring-In Warranty | Your Right to Service

If your Diebold Nixdorf BEETLE POS system encounters a failure, we support a fast system recovery. We strive to ensure your systems are up and running again in a prompt manner, so you can return to daily business as quickly as possible.

Our Bring-In Warranty entitles you to receive manufacturer service from Diebold Nixdorf within the given legal regulations.

You can easily report your Bring-In Warranty case to Diebold Nixdorf on the following pages. To do so, you just need your receipt and the serial number of your BEETLE POS system.

As soon as your service request is processed, we will send you an email confirmation and inform you about the next steps.

Contact us today!

Bring–In Warranty – Registration
Retail Service┬áPack┬áCustomer – Report System Failure
Customer Care Services & Support

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